U.S. SALES AND CUSTOMER SERVICE

Contacts

Corporate Office
89 Arkay Drive
Hauppauge, NY 11788
1-800-645-9116
631-952-CCTV (2288)
Sales Fax 631-951-2288
U.S. Sales: sales@vicon-cctv.com

Our Management Team
Bret McGowan – Vice President, U.S. Sales and Marketing
1-800-645-9116 Ext. 264
bmcgowan@vicon-cctv.com

Tom Cook – Director, East Region Sales
1-908-276-8802
tcook@vicon-cctv.com

Mark Leedy – Director, West Region Sales
1-360-687-8954
mleedy@vicon-cctv.com

Kenneth Rohan - Director of Customer Service
1-800-348-4266 Option 2
krohan@vicon-cctv.com

Susanne Ruse – Inside Sales Manager
1-800-645-9116 Ext. 304
sruse@vicon-cctv.com

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FAQs

What if I need help designing a system?
How do I place an order with Vicon?
What if I need to return a product?

- What if I need help designing a system?

Our Inside Sales Representatives and Territory Managers are thoroughly trained in system design. Contact us at 1-800-645-9116 and select sales option 1 for our Domestic Sales department. Tell our Receptionist which State you are calling from, and you will be connected with the Inside Sales Representative covering your area.

- How do I place an order with Vicon?

Call your Inside Sales Representative who will:

  • Guide you through all of your equipment needs, from the simplest of component parts to the most complex systems.
  • Explain product availability, shipping standards and our beneficial warranty.
  • Compile an equipment list and instantly quote you a price.

When you are satisfied with your equipment list, simply submit your order in one of the following manners:

  • Fax us at 1-631-951-2288. We will confirm receipt of your order.
  • E-mail your order to your Inside Sales Representative. We will call or e-mail you back to confirm.
  • Mail your order to Vicon Industries (ATT: Your Inside Sales Representative),
    89 Arkay Drive, Hauppauge, NY 11788

- What if I need to return a product?

Vicon’s industry-leading beneficial use warranty protects you from certain product defects up to 3 years in accordance with the terms of our published warranty. If you need to return a Vicon product, please follow the simple guidelines that follow:

To return a product for any reason:
Contact your Inside Sales Representative who will coordinate with the appropriate department for the issuance of a Sales Return Authorization Number.

Upon receiving a Return Authorization:

  • If possible, please place the equipment together with all accessories and manuals in the original packaging material to minimize the possibility of damage in shipment.
  • Clearly mark the carton and label with the sales or service Return Authorization number issued to you.
  • Promptly return the equipment to ensure speedy account credit or repair turnaround.