WHO WE ARE:

Vicon Industries Inc. is a leading designer and producer of video surveillance systems. We are listed on the American Stock Exchange under the symbol VII. Vicon manufactures and markets a broad line of products used in integrated video surveillance systems. Vicon's marketing and development efforts focus on todays leading edge security technologies including digital recording and IP video solutions, matrix controls, cameras, monitors, mounting accessories, remote positioning devices and fiber optic equipment. The company's products are used in a variety of surveillance, security, safety, and control applications, in banks, gaming casinos, traffic control, hospitals, retailing, multiple commercial and industrial installations, etc. For more information regarding Vicon, visit us at:http://www.vicon-cctv.com/

Technical Support Representative - Digital Products & Networking

JOB SUMMARY:
We are looking for a talented and technically skilled “people person” who enjoys working with clients and is proud of his/her ability to provide superior customer service. Your base of operations will be our Corporate Headquarters in Hauppauge NY. Some of your duties will include: 

• Provide both pre and post sale Tier3 level support to include the installation, troubleshooting, servicing, and project management of Vicon video management systems, both on-site and via telephone.
• Providing telephone, fax, e-mail and on-site factory technical support and representation.
• Conducting training sessions and workshops and assisting with product seminar and trade show set-up, teardown, and representation.
• Performing site surveys and determining conceptual requirements of system designs and implementing with the support of Project Engineering, Technical Support and Inside Sales groups.
• Responsible for the implementation of Beta programs including the installation, weekly evaluations and preparation of technical status reports. Creation of Technical FAQ’s and Technical Bulletins.
• Test and replicate hardware and software networking and application issues.

JOB REQUIREMENTS:
General skills-

• Interest in both PC (hardware/software) and Network Technology
• Excellent written and verbal communications skills, as well as presentation skills
• Enjoys working with people over the phone and provides thorough follow-up to ensure problem resolution and customer satisfaction
• Great problem solving abilities
• Outstanding organizational skills
• Superior customer service orientation
• Strong attention to detail
• Ability to work independently with minimal supervision
• Ability to travel 25% of the time to customers’ sites. Most travel will occur between Monday-Thursday.

EDUCATION and/or EXPERIENCE:

The following certifications are preferred but not required:
A+, Networking+, MCSE or MCP 

• Knowledgeable in the troubleshooting of both hardware and software in a Windows environment.
• Working knowledge of TCP/IP, Subnet masking, DHCP and Firewalls.
• Working knowledge of routers, switchers, sniffers, SAN, NAS, NAT, etc.
• Prior experience in a technical support/help desk type position a plus.
• Knowledge of CCTV, Access Control, digital video, video codecs, digital recording and video transmission a plus.

WHAT WE OFFER:
A competitive compensation package.
Great Company benefits available, including choice of HMO or PPO Health plans, Dental Insurance, Disability benefits and 401K.
2 Weeks paid vacation, plus 6 additional days of Paid Time Off.
Full training is provided!
Candidate would ideally reside on Long Island, NY.

If you are interested in this dynamic & rewarding opportunity, please send your resume with salary requirements to our Human Resources Manager – Kristen Dorr at hrdept@vicon-cctv.com

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